Peran pustakawan dalam membangun komunikasi interpersonal efektif pada layanan tandon di perpustakaan IAIN Kudus (Kajian perspektif Joseph A. Devito)
DOI:
https://doi.org/10.37108/shaut.v17i2.2357Keywords:
Interpersonal Communication, Reserve collection Services, LibrarianAbstract
Background of the Study: Effective interpersonal communication between librarians and users is one of the factors that support the creation of excellent library services
Objectives: This research was aimed to examine the role of librarians in building the effective interpersonal communication in the reserve collection service at the IAIN Kudus Library
Method: This study was conducted using a qualitative descriptive research method. The data collection method used in this study was using the interview method, observation, and literature study. The data obtained in this study were then analyzed using the theory of effective interpersonal communication from Joseph A. DeVito
Finding: The results of this study indicate that the role played by librarians in building effective interpersonal communication is to provide complete service information, provide motivation to users, provide services regardless of social and physical status, give praise to users, position themselves as partners, always be there when needed by users, and be able to accept suggestions and criticism from users. The results of the study indicate that the role played by librarians has fulfilled the five elements of effective interpersonal communication from Joseph A. DeVito. The five elements are elements of openness, empathy, supportive attitude, positive attitude, and equality
Conclusion: From the results of this study, it can be concluded that librarians in the reserve collection service at the IAIN Kudus Library are able to build effective interpersonal communication with the users they serve
References
Amin, A. (2025). The influence of interpersonal communication and service quality on Medan State University Library satisfaction. Dharmawangsa: International Journal of the Social Sciences, Education and Humanitis, 6(1), Article 1. https://doi.org/10.46576/ijsseh.v6i1.6163
Astuti, M., Marlina, L., Fitriyanti, R., Andini, D. R., & Alam, M. H. (2023). Efektivitas Komunikasi Intereprsonal Kepala Sekolah Dalam Perspektif The 5 Inevitable Laws of Effective Communication di MTs N 1 OKI. El-Idare: Journal of Islamic Education Management, 9(2), 96–104. https://doi.org/10.19109/elidare.v9i2.20091
Basuki, S. (2014). Glosarium istilah ilmu perpustakaan dan informasi Inggris-Indonesia. Aseni.
Buwana, R. W. (2016). Peran pelayanan koleksi tandon dalam menyediakan sumber bahan pustaka bagi pemustaka di Perpustakaan STAIN Kudus. LIBRARIA: Jurnal Perpustakaan, 2(2), Article 2. https://doi.org/10.21043/libraria.v2i2.1259
Buwana, R. W. (2023). Analisis pelaksanaan kelas literasi informasi di Perpustakaan IAIN Kudus. Warta Perpustakaan Pusat Undip, 16(1), 21–40.
DeVito, J. A. (2016). The interpersonal communication book (14th ed.). Pearson.
Esievo, L. O., Abdulsalami, L. T., & Adeshina, T. J. (2023). Reserve collection management and utilization in Igbinedion University and Ahmadu Bello University Libraries, Zaria, Nigeria. NASARAWA JOURNAL OF LIBRARY AND INFORMATION SCIENCE (NAJLIS), 7(1), Article 1.
Ferdy, S. K., & Yuliana, N. (2023). Pola komunikasi pustakawan dalam meningkatkan pelayanan pada Perpustakaan Daerah Kota Cilegon. Triwikrama: Jurnal Ilmu Sosial, 2(3), Article 3. https://doi.org/10.6578/triwikrama.v2i3.972
Firmansyah, M. H., Fanaqi, C., & Sukmana, S. A. (2022). Efektivitas komunikasi interpersonal pada pembelajaran program kampus merdeka: (Studi kasus kampus mengajar di SDN 1 Ragawacana Kuningan). Commed Jurnal Komunikasi Dan Media, 6(2), Article 2.
Harahap, N., Sayekti, R., & Fathurrahman, M. (2024). Pemanfaatan Layanan Koleksi Tandon: Studi Kasus Perpustakaan Universitas Islam Negeri Syekh Ali Hasan Ahmad Addary Padangsidimpuan. Jurnal Ilmu Sosial, Humaniora Dan Seni, 2(3), Article 3. https://doi.org/10.62379/jishs.v2i3.1528
Iskandar, I. (2020). Pelayanan Perpustakaan. Refika Aditama.
Istiana, P. (2014). Layanan perpustakaan. Ombak.
Jabbar, F., Iskandar, I., Yaumi, M., Ahmad, L. O. I., & Ibrahim, A. (2021). Librarian interpersonal communication in improving service quality at the Syekh Yusuf Library UIN Alauddin Makassar. Jurnal Diskursus Islam, 9(1), Article 1. https://doi.org/10.24252/jdi.v9i1.18901
Kiriakova, M. (2021). Pausing in the middle of the storm: Assessing functionality of the library Reserve collection for the post-pandemic future. Journal of Access Services, 18(3), 184–211. https://doi.org/10.1080/15367967.2021.1950541
Kurniawan, W. N. E. (2023). Pola Komunikasi Interpersonal Antar Pustakawan Dan Pemustaka Dalam Meningkatkan Kualitas Pelayanan Pada Perpustakaan Universitas Hindu Negeri I Gusti Bagus Sugriwa Denpasar. Pramana: Jurnal Hasil Penelitian, 3(1), Article 1. https://doi.org/10.55115/jp.v3i1.3198
Meliana, S., Mayangsari, I. D., Mahadian, A. B., & Ramadhana, M. R. (2022). Efektivitas Komunikasi Antarpribadi dalam Anggota Komunitas Pena dan Lensa Purwakarta. Medium, 10(1), 84–105. https://doi.org/10.25299/medium.2022.vol10(1).9014
Misroni, M., & Iswanto, R. (2018). Konsep Model Formulasi Rasio Kebutuhan Bahan Perpustakaan (Analisis Kuantitatif Kebutuhan Bahan Perpustakaan Sekolah Tinggi Agama Islam Negeri Curup Tahun 2017). Tik Ilmeu : Jurnal Ilmu Perpustakaan Dan Informasi, 2(2), Article 2. https://doi.org/10.29240/tik.v2i2.548
Musa, A., Yusufu, A., & Musa, A. (2016). Reserve Collection Management for Undergraduate Studies in University Libraries in North Central, Nigeria. Vol. 12, 77–85.
Mustofa, M. B., Silvia, I., & Basyori, A. (2023). Proses komunikasi interpersonal dalam lingkup perpustakaan melalui model konseling layanan pemustaka. Jurnal El-Pustaka, 2(1), 35–43. https://doi.org/10.24042/el-pustaka.v2i1.8769
Mustofa, M., Sentiana, F., Zahro, F., & Wuryan, S. (2023). Interpersonal communication relationships and libraries: A systematic literature review. KOMUNIKE, 15, 169–190. https://doi.org/10.20414/jurkom.v15i2.8793
Ngalimun. (2018). Komunikasi interpersonal. Pustaka Pelajar.
Nopiyanti, P. (2024). Komunikasi Interpersonal Pada Relawan di Markas P4GN Kabupaten Sukoharjo. Concept: Journal of Social Humanities and Education, 3(3), 121–132. https://doi.org/10.55606/concept.v3i3.1387
Norawati, S., Zulher, Z., & Mikasi, M. (2025). The Impact of Interpersonal Communication and Academic Supervision on Enhancing Teacher Performance. JURNAL ILMIAH EDUNOMIKA, 9(1). https://jurnal.stie-aas.ac.id/index.php/jie/article/view/16478
Paramithasari, N., & Kartika, R. (2017). Lima Kualitas Sikap Komunikasi Antar Pribadi oleh Unit Customer Complaint Handling PT BNI Life Insurance. CoverAge: Journal of Strategic Communication, 8(1), Article 1.
Rahyadi, I., Dungcik, M., Jannah, N., & Ghifari, I. (2021, October 4). Look who’s talking: Means of interpersonal communication between librarians and library users. Proceedings of the 1st International Seminar on Teacher Training and Education, ISTED 2021, 17-18 July 2021, Purwokerto, Indonesia. https://eudl.eu/doi/10.4108/eai.17-7-2021.2312391
Rajan, R. R. (2024). An Overview of Communication Skills for Library Professionals. International Journal of Research in Library Science, 10(2), 107–111. https://doi.org/10.26761/ijrls.10.2.2024.1763
Rakhmat, J. (2022). Psikologi Komunikasi (Edisi Revisi, Cet. 4). Simbiosa Rekatama Media.
Reitz, J. M. (2014). Online Dictionary for Library and Information Science. ODLIS Online Dictionary for Library and Information Science. https://odlis.abc-clio.com/odlis_r.html
Roudhonah. (2019). Ilmu Komunikasi (Edisi Revisi, Cet. 2). Rajawali Pers.
Satori, D., & Komariah, A. (2020). Metodologi Penelitian Kualitatif (Cet.8). Alfabeta.
Setya, P., Purwaka, P., & Gunaidi, A. (2025). Analisis pelaksanaan penyiangan bahan pustaka di Dinas Perpustakaan dan Kearsipan Provinsi Bengkulu. Pustaka Karya : Jurnal Ilmiah Ilmu Perpustakaan Dan Informasi, 13(1), 219–232. https://doi.org/10.18592/pk.v13i1.15234
Sugiyono. (2023). Metode Penelitian Kuantitatif Kualitatif dan R&D (Ed. 2, Cet. 5). Alfabeta.
Suranto Aw. (2011). Komunikasi Interpersonal. Graha Ilmu.
Tania, F. N., S, M. A. H., Syahrahmanda, D. D., & Manurung, A. S. (2024). Strategi komunikasi interpersonal dalam membangun hubungan guru dengan siswa. Jurnal Intelek Dan Cendikiawan Nusantara, 1(6), Article 6.
Tholia, S. N., Rastogi, M., Gupta, S. S., & Pandey, D. (2022). Role of Interpersonal Communication in Workplace. World Journal of English Language, 12(3), Article 3. https://doi.org/10.5430/wjel.v12n3p64
Tim Penyusun Buku Panduan Perpustakaan IAIN Kudus. (2023). Buku Panduan Perpustakaan IAIN Kudus Tahun Akademik 2023/2024. IAIN Kudus.
Ulvi, S., Mustofa, M. B., & Wuryan, S. (2024). The Role of Librarians’ Interpersonal Communication in Circulation Services (Study at the Lampung Provincial Library and Archives Office). KnE Social Sciences, 9(12), 102–114. https://doi.org/10.18502/kss.v9i12.15842
Zakiyyah, F. N., Sukaesih, S., Lusiana, E., & Rukmana, E. N. (2023). Layanan pembuatan kartu keanggotaan dan layanan tandon berbasis sistem otomasi INLISLite pada Dinas Arsip dan Perpustakaan Kota Bandung. Al-Kuttab : Jurnal Kajian Perpustakaan, Informasi Dan Kearsipan, 5(2), Article 2. https://doi.org/10.24952/ktb.v5i2.7924
Zellatifanny, C. M., & Mudjiyanto, B. (2018). Tipe penelitian deskripsi dalam ilmu komunikasi. Diakom : Jurnal Media Dan Komunikasi, 1(2), 83–90. https://doi.org/10.17933/diakom.v1i2.20
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Shaut Al-Maktabah : Jurnal Perpustakaan, Arsip dan Dokumentasi
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
